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General terms and conditions for online purchase


Zirmerhof Sas di Perwanger Sepp & Co., with headquarters at Redagno di sopra 59, 39040 Aldino-Redagno (BZ), Italy, tax identification number IT02655110217,  registered in the Commercial Register of the Bolzano Chamber of Commerce with number IT02655110217, operates the website, through which it carries out the online sale of its product line of wine.

These General Terms and Conditions are valid exclusively between Zirmerhof Sas di Perwanger Sepp & Co. and any person, or any customer, who carries out an online purchase through the aforementioned website.

These General Terms and Conditions govern the online purchase between the seller and the customer, in particular the concluding of the sale and the delivery of the products that have been offered on the website.

These General Terms and Conditions are subject to change. They are in effect starting from the date of their publication on the aforementioned website.


2.1 Subject Matter of Contract

The subject matter of the purchase contract that has been concluded between the seller and the customer is the product which has been offered on the website by the seller in the online catalogue and which has been selected by the customer.

The essential characteristics of the product are described to the best degree possible on the seller’s website. Nevertheless, errors, inaccuracies, or small differences may occur between the actual product and the way it is depicted on the website. In addition, the photos of products on the website shall not be regarded as a contractual element, since they merely have a representative character.

The cited product is sold by Zirmerhof Sas di Perwanger Sepp & Co. and purchased by the customer, whereby the contract is concluded exclusively over the Internet by means of access to the aforementioned website and the execution of the ordering process that is indicated therein.

Before the confirmation of the order, the customer is required to view these General Terms and Conditions and to accept them.

2.2 Precontractual Information

Before the execution of the contract, the customer will view the features and characteristics of the product that is offered at the point in time of his or her selection.

In accordance with Italian Legislative Decree no.206/2005, the customer will be informed before the confirmation of the order with an obligation for payment of the following, if applicable:

  • the total price, including taxes, shipping and handling costs, and any other costs;

  • the payment methods;

  • the delivery date;

  • the conditions, deadlines, and procedure with regard to a possible right to rescind the agreement;

  • the circumstances that he or she must bear the costs of returning the product in the event that the agreement is rescinded;

  • The warranty under law for the product that was purchased.

2.3 Execution of the Contract

The product that has been selected by the customer in the seller’s online catalogue is placed in the shopping cart on the website.  After the customer has accepted the shopping cart, he or she is required to completely and correctly fill out the corresponding order form.  The execution of the contract occurs as soon as the customer has accepted the purchase with the obligation for payment and has received a corresponding confirmation from the seller by e-mail to the e-mail address which the customer has provided.  The confirmation contains the order number, the price of the product that was purchased, the shipping and handling charges, the delivery address, and the link in order to be able to save and print a copy of these General Terms and Conditions.

The customer is obligated to check the personal information that is provided in the aforementioned e-mail for its accuracy and to inform the seller without delay of any possible changes and/or additions.


All offers on are subject to change without notice. Offers are subject to change without notice. Errors on the order pages cannot be excluded despite the greatest care. Minor deviations from our illustrations or descriptions are possible.

2.4 Minors

We only enter into contractual relationships with customers of legal age. By placing an order, customers confirm that they are over 18 years of age. Customers also confirm that their details relating to age, name and address are correct. Customers undertake to ensure that delivery is only taken by them personally or by authorized persons of legal age. In the event of a breach of this condition we reserve the right to instigate legal proceedings under Italian criminal law. We reserve the right to have the age of majority checked by the parcel service upon delivery of the consignment.


All product prices, as well as shipping and handling prices, that are indicated on the website and in the order confirmation are understood to include value added tax at the rate as prescribed by law if owed.  Prices are expressed in euros.

The product prices, as well as shipping and handling prices (up to the purchase amount specified under point 5), are calculated and indicated before payment within the framework of the online order.

The customer hereby accepts that the seller may change the prices at any time.  In any case, the prices that apply shall be those that are indicated at the time of the telematic sending of the order on the website and in the confirmation notice.

All products are shipped directly from Italy, whereby in addition to the product price, the shipping and handling costs are also to be borne by the buyer.  To the extent that it is not indicated to the contrary, in the event of shipping to countries outside of the EU or to countries in which the regulations in force provide for import duties, the product prices and shipping costs that are indicated on the website and in the order are understood to not include any possible customs fees and corresponding taxes.


These costs shall be borne solely by the customer and shall be paid by him or her directly with the delivery, and that shall take place in accordance with procedures according to the order confirmation.


The payment of the product price as well as the shipping and handling costs shall take place in advance and by means of one of the methods that is listed in the order form on the website.

4.1 PayPal

After completion of the order, the amount owed will be transferred directly to us by PayPal. In the event of cancellation or termination of the contract for any reason, any amounts owed by us will be transferred directly to your PayPal account. Under no circumstances can Zirmerhof Sas di Perwanger Sepp & Co. accept liability for any delays or other non-performance on the part of PayPal system operators.


We deliver to Italy and to all member countries of the European Union.



Shipping costs for a box consisting of 6 bottles: 22,06 €
Shipping costs for a box consisting of 12 bottles: 32,30 €
Shipping costs for a box consisting of 18 bottles: 39,74 €


Shipping costs for a box consisting of 6 bottles: 34,51 €

Shipping costs for a box consisting of 12 bottles: 47,69 €

Shipping costs for a box consisting of 18 bottles: 56,13 €

Except in the case of a written agreement to the contrary, the shipment or delivery of the product ordered by the customer shall take place only to the countries that are listed on the website.

Furthermore, the shipment or delivery shall take place through DHL that is selected by the seller to the address that has been indicated by the buyer in his or her order.  The delivery deadline is indicated on the website and in the order confirmation.  In the event that the delivery cannot occur within the deadline, the buyer will be informed of that fact in a timely fashion by e-mail.  In the event that the buyer is absent at the time of delivery, he or she will receive a notice with the details on how to get in contact with the shipping agent/courier service in order to agree upon the delivery conditions.  In any case, the seller hereby declines all liability for the late delivery or non-delivery of goods in the event of inaccurate or incorrect address information that has been provided on the part of the buyer.

Each shipment will contain the product that was ordered, the corresponding shipping document or the accompanying invoice, documentation that may be required by the state for delivery, and possible information brochures or marketing enclosures.


In the event of force majeure, the seller shall not be liable for a late delivery or non-delivery.

The buyer shall not hold the seller liable for disruptions of operation or interruptions within the context of the use of the Internet that are beyond the seller’s control except in the case of wrongful intent or gross negligence on the part of the seller.

The seller shall not be liable with respect to the customer or to third parties for damages, losses, or costs as a result of the non-fulfillment of the contract for the aforementioned reasons.

The seller shall also not be liable for any fraudulent or unlawful use of means of payment by third parties with the payment for the products that were ordered to the extent that the seller can prove that that it has carried out all necessary precautionary measures according to the current state of knowledge and experience and with the necessary care.

In the event of a lack of compliance, the provisions of legal obligation for warranty under Italian Legislative Decree no. 206/2005 shall apply.


Within the framework of the provisions of Italian Legislative Decree no. 206/2005, the customer has the right to rescind the executed contract within a period of fourteen business days and may do so without providing any reason for justification and without suffering any penalty.  The deadline begins starting from the day on which the customer has received the products that were acquired on the website.  The revocation or rescission must be expressly explained to the seller in writing.

In any case, the right to rescind is subject to the following conditions:

  • the products must be completely returned;

  • the returned products may not be used or damaged;

  • the products must be returned in their original packaging;

  • the products must be sent back to the seller by means of one single shipment;

  • the products to be returned must be provided to the courier service within fourteen days of the original receipt of the products.

In the event that the return conditions are not adhered to, then the seller reserves the right to not accept the returned products.

In the event that the right of rescission is exercised in accordance with the aforementioned conditions, then the seller is obligated to refund to the customer the amount that the customer paid within fourteen days of the receipt of the returned products by means of bank transfer using the banking information provided by the customer and to do so with the exception of the shipping and handling costs for the return, which shall be borne by the customer.  The return of the products shall take place on the part of the buyer via the shipping or courier service that is indicated in the order.


In the event of questions, in particular before the execution of the contract, complaints, or suggestions on the part of the customer, he or she may contact the seller at Zirmerhof Sas di Perwanger Sepp & Co., Redagno di sopra 59, 39040 Aldino-Redagno (BZ), Italy,

The customer hereby acknowledges and accepts that all communications from the seller within the context of the purchase of the products shall go to the e-mail address which the customer provides during his or her registration.


The customer is hereby informed that he or she will receive information on the processing of his or her personal data through the “Personal Information” link on the website.


We inform Consumers residing in Europe that for the resolution of disputes arising from online purchases of goods or services on our site, they may reach out, after prior contact with us aimed at the direct resolution of the complaint, to the ADR body "":
Via Dodiciville, 2
I-39100 Bolzano (BZ)
Tel. 0471/975597,
Fax 0471/979914

or they may lodge a complaint by accessing the ODR Platform, set up by the European Commission, at the following link


The contractual relationship shall be governed by Italian law.  Subject to the provisions for consumer protection, the relevant and local jurisdiction of the judicial authorities of the registered address of the seller shall apply.


In accordance with Art. 1341 and Art. 1342 of the Italian Civil Code, the buyer hereby declares that he or she has carefully read the General Terms and Conditions as indicated above and expressly agrees to the following provisions:

Art. 6 (Liability),
Art. 7 (Right of Rescission),
Art. 10 (Competent Jurisdiction).

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